Below please find details related to the CBUSArts ticketing policies for events happening at our venues. Please also visit our FAQ page for answers to many frequently asked questions, or call the CBUSArts Ticket Center at 614-469-0939 if you have further questions. Thank you for being a patron of the arts in Columbus!
The CBUSArts Ticket Center has basic ticketing policies that the purchaser acknowledges and accepts by completing payment for a purchase on the CBUSArts platform. These policies are included on the back of all printed tickets and included on digital print-at-home tickets.
- Your ticket is a revocable license and may be taken up and admission refused upon refunding the purchase price.
- There are no refunds or exchanges. Your ticket cannot be replaced if lost, stolen or destroyed, and is valid only for the event and seat printed on ticket.
- All telephone and internet transactions are subject to a fee.
- Latecomers are subject to deferred seating.
- Program dates and times are subject to change without notice.
- Recording devices are prohibited. Violation of the forgoing will automatically terminate this license.
- This ticket may not be resold for an amount in excess of the face value of the ticket without the written consent of issuer. Your ticket may not be resold within 1,500 feet from the physical structure of the place of entertainment.
- Holder of this ticket voluntarily assumes all risks and danger incidental to the event for which this ticket is issued whether occurring prior to, during, or after the same.
- Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and if so are void.
- Photos/video/audio taken at any performance by presenter may be used for marketing purposes. Be aware that by attending this event, you consent to your likeness being used, without compensation, in any media and marketing materials, for eternity, and you release CAPA and its assigns and licensees from any liability whatsoever, of any nature.
- Complimentary tickets are not exchangeable or redeemable for any benefit offered to tickets with a dollar value.
- Unauthorized use and/or duplication of this ticket, in whole or in part, without the express written permission of CAPA, CBUSArts or the event presenter is strictly prohibited.
- Everyone, including children, must have a ticket.
Access to Ticket Information
The CBUSArts Ticket Center can communicate and assist only the original ticket purchaser in the CBUSArts system (or Ticketmaster for Broadway Across America purchases) in regard to their ticket purchases. Patrons may be asked to confirm account details for verification prior to ticketing assistance.
The CBUSArts Ticket Center reserves the right to limit ticket purchases to a specified number of tickets for each event (also known as a “ticket limit”) in order to discourage unfair ticket buying practices. The ticket limit is posted on CBUSArts event pages during the purchase process and applies both to the single order and the cumulative number of tickets in an individual account. Each account must be linked to a unique individual and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, the CBUSArts Ticket Center reserves the right to cancel, without notice, any or all orders and tickets, and may restrict or prohibit future ticket purchasing access. Tickets canceled due to ticket limit violations may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.
Tickets cannot be resold on an unauthorized third party reseller, a ticket broker, or outside entity platforms at a higher price. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or falsified tickets, is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states. The CBUSArts Ticket Center and CAPA are not responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, the CBUSArts Ticket Center reserves the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any unauthorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through the CBUSArts Ticket Center, Ticketmaster (for Broadway in Columbus performances), an authorized promotion (Goldstar, Groupon, etc), or from the venue box office to ensure ticket authenticity.
Ticket fees support the costs of our ticketing system - from technology to personnel. Service fees on the CBUSArts platform remain local, supporting CAPA's mission-driven initiatives designed to make Columbus a national destination for performing arts. Please note that some fees may be avoided when purchasing in person at the CBUSArts Ticket Center in advance or at the venue on the night of your performance.
CBUSARTS SERVICE FEE: A 16% service fee is charged for online and phone sales. When purchasing over the phone for CAPA’s non-profit resident arts groups, purchases are subject to a $2 per ticket service fee for tickets less than $25, and a $4 per ticket service fee for tickets more than $25. No service fee applies to in person purchases.
COLUMBUS ARTS & CULTURE FEE: All tickets, regardless of method of purchase, are subject to a 5% fee assessed by the City of Columbus. You can get more information regarding this fee here: https://www.gcac.org/impact-of-the-arts/columbus-ticket-fee/
FACILITY RESTORATION FEE: A majority of tickets sold through the CBUSArts Ticket Center include a CAPA Facility Restoration fee in the ticket price, which aids in the restoration and upkeep of our historic facilities.
CREDIT CARD FEE: A 3% fee (rounded to the nearest dollar) is assessed for phone and online purchases. Please note fees may vary per organization and show.
MAILING FEE: A $2 mailing fee may be assessed for Standard Mail ticket delivery on non-subscription ticket orders.
Forms of Payment
The CBUSArts Ticket Center accepts all major credit cards (Visa, MasterCard, Discover, American Express), cash, and valid gift certificates for single ticket purchases. Personal or business checks may be accepted only for subscriptions, groups, or other pre-arranged situations. Certain venues may be able to accept mobile payments or digital wallets. We do not accept money orders, foreign currency, digital currency, Ticketmaster gift cards, or Broadway Across America gift cards/certificates.
Accommodations for Shows that have Cancelled, Postponed, or Changed Policies
Events may cancel, postpone, or make changes to entry policies (such as need for proof of COVID vaccination, required masking, etc) after the initial sale of tickets. The CBUSArts Ticket Center attempts to contact all original ticket buyers to notify them of change, often communicating announcements via email, social media, print media, telephone, and on the CBUSArts Platform.
In these instances, CBUSArts Ticket Center may offer exceptions to our refund and exchange polices. In the event of a full show cancellation with no option for reschedule, mass refunds from your point of purchase will be processed.
Ticket Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted on the Site or otherwise communicated to you), if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then the CBUSArts Ticket Center will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the CBUSArts website, Ticketmaster website, or authorized promotion source. The CBUSArts Ticket Center will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with errors of this nature.
Security and Bag Policy
All guests of CAPA venues are subject to inspection. Guests who refuse may be denied entry. When entering a venue for a Broadway or high-profile show, guests are permitted one bag no larger than 16" x 16" x 8" in size. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, diaper bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other types of devices or vessels used for carrying or concealing items. Bags are subject to search and guests may also be requested to open their jackets prior to entry.
To read our full Safety & Security Statement, including prohibited items, please click here: CAPA Safety & Security Statement
To see a full FAQ list, please click here.