Ticket Policy

Below please find details related to the CBUSArts ticketing policies for events happening at our venues. Please also visit our FAQ page for answers to many frequently asked questions, or call the CBUSArts Ticket Center at 614-469-0939 if you have further questions. Thank you for being a patron of the arts in Columbus!

Policies

  1. Your ticket is a revocable license and may be taken up and admission refused upon refunding the purchase price.
  2. There are no refunds or exchanges. Your ticket cannot be replaced if lost, stolen or destroyed, and is valid only for the event and seat printed on ticket.
  3. All telephone and internet transactions are subject to a fee.
  4. Latecomers are subject to deferred seating.
  5. Program dates and times are subject to change without notice.
  6. Recording devices are prohibited. Violation of the forgoing will automatically terminate this license.
  7. Your ticket may not be resold for an amount in excess of the face value of the ticket without the written consent of issuer. Your ticket may not be resold within 1,500 feet from the physical structure of the place of entertainment.
  8. Holder of this ticket voluntarily assumes all risks and danger incidental to the event for which this ticket is issued whether occurring prior to, during, or after the same.
  9. Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and if so are void.
  10. Photos/video/audio taken at any performance by presenter may be used for marketing purposes. Be aware that by attending this event, you consent to your likeness being used, without compensation, in any media and marketing materials, for eternity, and you release CAPA and its assigns and licensees from any liability whatsoever, of any nature.
  11. Complimentary tickets are not exchangeable or redeemable for any benefit offered to tickets with a dollar value.
  12. Unauthorized use and/or duplication of this ticket, in whole or in part, without the express written permission of CAPA, CBUSArts or the event presenter is strictly prohibited.
  13. Everyone, including children, must have a ticket.

Processing Fees

Ticket fees support the cost of this ticketing system - from technology to personnel. Service fees on the CBUSArts platform remain local, supporting CAPA's mission-driven initiatives designed to make Columbus a national destination for performing arts. Please note that some fees may be avoided when purchasing in person at the CBUSArts Ticket Center in advance, or at the venue on the night of your performance.

CBUSARTS SERVICE FEE: A 16% service fee is charged for online and phone sales. When purchasing over the phone for CAPA's non-profit resident arts groups, purchases are subject to a $2 per ticket service fee for tickets less than $25, and a $4 per ticket service fee for tickets more than $25. No service fee applies to in person purchases.

COLUMBUS ARTS & CULTURE FEE: All tickets, regardless of method of purchase, are subject to a 5% fee assessed by the City of Columbus. You can get more information regarding this fee here: https://www.gcac.org/impact-of-the-arts/columbus-ticket-fee

FACILITY RESTORATION FEE: A majority of tickets sold through the CBUSArts Ticket Center include a CAPA Facility Restoration fee in the ticket price, which aids in the restoration and upkeep of our historic facilities.

CREDIT CARD FEE: A 3% fee (rounded to the nearest dollar) is assessed for phone and online purchases. Please note fees may vary per organization and show.

MAILING FEE: A $2 mailing fee may be assessed for Standard Mail ticket delivery on non-subscription ticket orders.

What do I do if I already have tickets or gift certificates purchased through Ticketmaster?

Tickets and gift certificates purchased prior to the launch of CBUSArts.com on Monday, December 9, 2019, are still valid and will be honored. Simply bring your already purchased ticket to the event, or contact the CBUSArts Ticket Center to redeem your gift certificate.

FAQ

To see a full FAQ list, please click here.