Frequently Asked Questions

Take a peek at some of our most frequently asked questions.

Can I purchase my tickets by phone?

Yes. To purchase by phone, please call the CBUSArts Ticket Center at 614-469-0939. Our Phone Center is open Monday through Friday from 9a – 5p.

Can I purchase my tickets in person?

Yes. To purchase in person, please visit the CBUSArts Ticket Center located at 39 East State Street. Our hours of operation are Monday through Friday, 10 am – 3 pm.

Can I purchase my tickets online?

Yes. Tickets can be purchased through CBUSArts.com 24 hours a day, seven days a week.

Does my child need a ticket?

Due to Ohio fire code, ALL patrons attending a show need a ticket. However, if your child (2 years or under) plans to sit on your lap for the performance, you may purchase the lowest-priced ticket available for the child.

How do I get my tickets?

The CBUSARTS Ticket Center offers a variety of ways to receive your tickets, which you can select prior to completing your purchase online or via phone. Please note that some shows have delivery delays for printed and/or digital tickets. You can refer to your confirmation email or call the CBUSArts Ticket Center at (614) 469-0939 to see if your show has a ticket delivery delay. Delivery options are determined by the Event Provider and can vary from event to event.

STANDARD MAIL: If you selected for your tickets to be delivered by Standard Mail, those are mailed via USPS and should arrive at your address within 5 business days. A fee may apply for standard mail.

PRINT-AT-HOME: If you selected to receive your tickets via a printable PDF, after receiving your confirmation email, your tickets will arrive in a second email, attached as a PDF. Both emails will come from tickets@capa.com within 24 hours of purchase. Some patrons report one or both emails being diverted to spam or junk folders. You can also access your tickets from your CBUSArts account by logging into a browser. These tickets may be printed or shown digitally from your phone for entry at the venue. Please note that some events have ticket delivery delays. You can refer to your confirmation email or call the CBUSArts Ticket Center at (614) 469-0939 to see if your show has a ticket delivery delay.

MOBILE DELIVERY/ETICKET: If you selected Mobile Delivery or eTicket, you will access your tickets exclusively through your CBUSArts account, using your device’s browser. Once logged in, select your event and simply show the resulting barcode or QR code on your mobile device at the venue for entry. Some barcodes may only be available in the days or hours prior to an event for security. At this time, we do not have the option to download tickets to your mobile wallet, but we hope that is coming soon. Please note that some events have ticket delivery delays. You can refer to your confirmation email or call the CBUSArts Ticket Center at (614) 469-0939 to see if your show has a ticket delivery delay.

HOLD AT BOX OFFICE: If you selected your tickets to be Hold at Box Office, you will be able to pick up your tickets on the night of your show at the venue’s Will Call starting 2 hours prior to the performance. You can refer to your confirmation email for dates and times if you need a reminder. Please have your photo ID ready.

ACCESS ANY TIME: In many cases, you can access your tickets through your CBUSArts account on your device’s browser. Please note that sometimes barcodes are only available closer to the start time of your event.

How do I access my CBUSArts account?

You can log into your account through the browser on your computer or mobile device here: https://my.cbusarts.com/account/login.

Is there a limit to how many tickets I can purchase for a single event?

The CBUSArts Ticket Center reserves the right to limit ticket purchases to a specified number of tickets for each event (also known as a “ticket limit”) in order to discourage unfair ticket buying practices. The ticket limit is posted on CBUSArts.com event pages during the purchase process and applies both to a single order and to the cumulative number of tickets in an individual account. Each account must be linked to a unique individual and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, the CBUSArts Ticket Center reserves the right to cancel, without notice, any or all orders and tickets, and may restrict or prohibit future ticket purchasing access. Tickets canceled due to ticket limit violations may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.

Do you offer group discounts?

Some events have a group rate discount depending on the venue, renting organization, or local performing arts group. Discounts and ticket minimums may vary between organizations and some restrictions may apply. You can contact the CBUSArts Group Specialist at (614) 719-6900 or email at groups@capa.com.

What fees are assessed when I purchase tickets?

Ticket fees support the costs of our ticketing system - from technology to personnel. Service fees on the CBUSArts platform remain local, supporting CAPA's mission-driven initiatives designed to make Columbus a national destination for performing arts. Please note that some fees may be avoided when purchasing in person at the CBUSArts Ticket Center in advance or at the venue on the night of your performance.

CBUSARTS SERVICE FEE: A 16% service fee is charged for online and phone sales. When purchasing over the phone for CAPA’s non-profit resident arts groups, purchases are subject to a $2 per ticket service fee for tickets less than $25, and a $4 per ticket service fee for tickets more than $25. No service fee applies to in person purchases.

COLUMBUS ARTS & CULTURE FEE: All tickets, regardless of method of purchase, are subject to a 5% fee assessed by the City of Columbus. You can get more information regarding this fee here: https://www.gcac.org/impact-of-the-arts/columbus-ticket-fee/

FACILITY RESTORATION FEE: A majority of tickets sold through the CBUSArts Ticket Center include a CAPA Facility Restoration fee in the ticket price, which aids in the restoration and upkeep of our historic facilities.

CREDIT CARD FEE: A 3% fee (rounded to the nearest dollar) is assessed for phone and online purchases. Please note fees may vary per organization and show.

MAILING FEE: A $2 mailing fee may be assessed for Standard Mail ticket delivery on non-subscription ticket orders.

How can I use my gift certificate to purchase tickets?

Please note, CAPA Gift Certificates cannot be used toward Broadway in Columbus subscriptions or Broadway in Columbus single ticket purchases. The CBUSArts Ticket Center does not accept Gift Certificates issued by Ticketmaster or Broadway Across America.

Gift Certificates purchased through CBUSArts.com can be redeemed online by using it as a method of payment, entering your Gift Certificate number when prompted before completing your purchase. Gift Certificates can also be redeemed by phone or in person at the CBUSArts Ticket Center.

CAPA Gift Certificates purchased prior to the launch of CBUSArts.com (before Monday, December 9, 2019) are still valid and will be honored. Simply bring the physical gift certificate (typically printed on Ticketmaster ticket stock) to your event or to the CBUSArts Ticket Center to redeem.

What forms of payment does the CBUSArts Ticket Center accept?

The CBUSArts Ticket Center accepts all major credit cards (Visa, MasterCard, Discover, American Express), cash, and valid Gift Certificates for single ticket purchases. Personal or business checks may only be accepted for subscriptions, groups, or other pre-arranged situations. Certain venues may be able to accept mobile payments or digital wallets. We do not accept money orders, foreign currency, or digital currency (such as Bitcoin).

What ticket policies have I agreed to when purchasing from CBUSArts?

Please see the CBUSArts Ticket Center Policy Page here: https://www.cbusarts.com/ticket-policy.

Can I resell my tickets?

Tickets cannot be resold through an unauthorized third party reseller, a ticket broker, or other outside entities at a higher price. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or falsified tickets, is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states. The CBUSArts Ticket Center and CAPA are not responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, the CBUSArts Ticket Center reserves the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any unauthorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through the CBUSArts Ticket Center, Ticketmaster (for Broadway in Columbus performances), an authorized promotion (Goldstar, Groupon, etc), or from the venue box office to ensure ticket authenticity.

Will the CBUSArts Ticket Center honor tickets purchased through unauthorized third party resellers, ticket brokers, or other outside entities?

We cannot guarantee that tickets purchased through unauthorized third party resellers, ticket brokers, or other outside entities are valid. Tickets purchased from an unauthorized source may be counterfeit and we cannot guarantee you will have a seat upon arrival or assist you with tickets for which you were not the original purchaser through CBUSArts or Ticketmaster.

How do I verify if I purchased a third party reseller, ticket broker, or outside entity?

We recommend reviewing your receipt, order confirmation, and financial statement to verify from which organization you purchased. Authorized order confirmations are sent from the CBUSArts Ticket Center (tickets@capa.com), Ticketmaster, or an authorized promotional source (Groupon, Goldstar, etc). You will see similar listings on financial statements for authorized purchases. If the order confirmation came from any other entity, it is likely that you purchased from an unauthorized third party reseller. Another key indicator of third party ticket sales is the lack of specific information in regards to your seat location, such as missing row or seat numbers. Known third party resellers are abundant and using elevated ads and predatory practices to try to confuse patrons. We recommend avoiding sites including, but are not limited to websites including the following keywords: ticketfinder, ticket-faster, ohiotheatretickets, palacetheatretickets, columbustheatre, eventticketcenter, ticketsmarter, boxoffice.com, etc.

What should I do if my tickets from a third party reseller or broker do not work at the venue?

The CBUSArts Ticket Center does not authorize reselling tickets for our shows and venues on third party websites and has no record involving any transactions through websites other than CBUSArts.com, Ticketmaster (for Broadway Across America performances), or authorized promotional sources.

If there are any issues with your tickets and you are denied entry to the performance, you must contact the vendor from which you purchased. If the ticket reseller is unable to send you a valid ticket, you must purchase a valid ticket from the CBUSArts Ticket Center or venue box office to be granted access to the performance. In order to be refunded for your ticket purchase, you must contact the third party reseller and arrange a refund with them. As your transaction was not processed with the CBUSArts Ticket Center, we are unable to provide resolution or refund for invalid tickets.

While we cannot offer resolution solutions for all situations, you may be able to pursue refund with the third party reseller or with your bank or credit card issuer to dispute the transaction due to non-receipt of goods.

What accessible accommodations does CAPA offer?

Please see the full list of accommodations CAPA offers here: https://cbusarts.production.carbonhouse.com/customer-care/accessibility

Can I take photos or a video during a performance?

No. Photos, video, and/or audio recording is prohibited in our theatres during performances.

How do I retrieve an item lost at a performance?

If you believe you lost an item in a CAPA theatre, please contact the CAPA Business Office at (614) 469-1045. Our theatres include the Ohio Theatre, Palace Theatre, Southern Theatre, Lincoln Theatre, Drexel Theatre, McCoy Center for the Arts, Hinson Amphitheater, and Riffe Center’s Davidson Theatre and Studios. If you lost in item in a venue not operated by CAPA (such as the Garden Theatre, the CPAC, etc.), we recommend contacting that venue directly.

What is your security and bag policy?

All guests of CAPA venues are subject to inspection. Guests who refuse may be denied entry. When entering a venue for a Broadway or high-profile show, guests are permitted one bag no larger than 16" x 16" x 8" in size. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, diaper bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other types of devices or vessels used for carrying or concealing items. Bags are subject to search and guests may also be requested to open their jackets prior to entry. To read our full Safety & Security Statement, including prohibited items, please click here: CAPA Safety & Security Statement

Do you offer tours of your theatres?

Yes! CAPA offers tours of select theatres. For more information, please contact Mary Mason Cecil at mmansoncecil@capa.com.

Do you rent your theatres?

Yes. CAPA rents out its venues for performances, meetings, special events, and more. To inquire about renting CAPA venues, please click here: https://www.capa.com/capa-venues/venue-rental

What are Platinum Seats?

Platinum Seats are premium tickets to concerts and other events made available by artists and event organizers through the CBUSArts platform. They give fans fair and safe access to some of the best seats in the house. Platinum seats are not VIP tickets and do not include additional benefits outside of prime seating. Read more about Platinum Seats here: https://www.cbusarts.com/about-us/platinum-seats

What if I have a question not answered above?

Please contact the CBUSArts Ticket Center by email, phone, or in-person:

  1. EMAIL: tickets@cbusarts.com
  2. PHONE: (614) 469-0939 M-F from 9a-5p
  3. IN-PERSON: 39 E. State St., Columbus, OH 43215 M-F from 10a-3p