Platinum Seats FAQ

What are Platinum Seats?

Platinum Seats are premium tickets to concerts and other events made available by artists and Event Organizers through CBUSArts. They give fans fair and safe access to some of the best seats in the house. Platinum seats are not VIP tickets, and no additional benefits outside of prime seating are included.

Are Platinum Seats resale tickets?
No. Platinum Seats were not purchased initially and then posted for resale; they are being sold for the first time through CBUSArts. CBUSArts' Platinum seat program enables market-based pricing (adjusting prices according to supply and demand) for live event tickets, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true market value.

Why can't I buy Platinum Seats for certain events?
Currently, Platinum Seats are not available for all events. Be sure to check back often as new events are continually being added.

How do I buy Platinum Seats?
For events where they are available, please note that Platinum Seats can only be purchased online at, and they cannot be exchanged for a different event.

Please note, other amounts or fees may also be included in the current price, or may be added on top of the current price. If additional amounts are added on top of the current price, they will be displayed before you complete your purchase. Tickets are non-refundable and can not be exchanged. CBUSArts does not control the pricing structure of the Platinum seating program.

Tickets cannot be resold on a 3rd party platform. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation. Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners, or from the venue box office to ensure ticket authenticity.